Who this policy applies to

This policy applies to Blocked Drains Auckland (“we”, “us”, “our”) and to blockeddrainsauckland.co.nz. We handle personal information in accordance with the Privacy Act 2020 and its thirteen Information Privacy Principles.

What we collect

We only collect information we actually need in order to respond to a drainage enquiry and arrange work. That is usually:

Contact details — your name, phone number and email address.
Property details — the street address where the drainage problem is, whether you own or rent it, and how to get access.
Job details — what the drain is doing, when it started, what has been tried already, and any photos or video you choose to send us.
Records of the job — quotes, invoices, work notes and any CCTV drain footage or still images we capture on site.
Website and call data — described in the two sections below.

We do not ask for and do not want your bank login details, passwords, or any government identity numbers. If you send us information we did not ask for, we will delete it.

Website analytics and cookies

Our website uses cookies and similar technologies to understand how visitors find and use the site, so we can improve it. This can include your approximate location (city level), the pages you view, the search term or link that brought you here, and general device information such as browser and screen size.

You can block or delete cookies through your browser settings at any time. The site will still work, but some measurement will be incomplete. Most browsers explain how at their own help pages, and the Office of the Privacy Commissioner publishes general guidance on online privacy.

Call tracking

The phone number shown on this website may be a tracking number that connects straight through to us. This lets us see which pages and campaigns generate enquiries. When you call, we may record the number you dialled from, the time and length of the call, and which page you were on.

Calls may also be recorded for quality and training purposes. If a call is being recorded you will be told at the start of the call, and you can ask us not to record it — just say so and we will turn it off.

How we use your information

To answer your enquiry, quote for work and arrange a visit.
To carry out and invoice the drainage work you have asked for.
To keep a record of what was found and done at the property, including CCTV footage, so future work can build on it.
To follow up after a job and, if you agree, ask for feedback or a review.
To meet our legal, tax, insurance and health-and-safety obligations.

We do not sell your personal information, and we do not send marketing emails to people who have not asked for them.

Who we share it with

We share your information only where it is necessary:

The drainage tradespeople doing your job, including licensed contractors we work with. See our Referral Marketing Disclosure for how that works.
Service providers who run our phone system, website, email, scheduling, accounting and payment tools. They may store data outside New Zealand, most commonly in Australia, the United States or the European Union. We use providers that are contractually required to protect your information to a standard comparable to the Privacy Act 2020.
Property owners, managers or insurers, but only when you have asked us to deal with them, or where the owner of the property is legally entitled to a record of work done on their drainage.
Regulators or authorities, where we are required by law to provide information.

How long we keep it

We keep enquiry records for two years, and records of completed work — including invoices and any CCTV footage — for seven years, which is the retention period that applies to our business and tax records. After that we delete or securely destroy them, unless there is an ongoing dispute or claim that requires us to keep them longer.

Keeping it safe

Personal information is held in access-controlled systems, and only people who need it to do their job can see it. Our website is served over HTTPS. No system is completely secure, so if there is ever a privacy breach that is likely to cause you serious harm, we will notify you and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

Your rights

Under the Privacy Act 2020 you can ask us to:

confirm whether we hold personal information about you;
give you a copy of it;
correct anything that is wrong, or attach a statement of correction if we disagree.

Email contact@blockeddrainsauckland.co.nz or call 09 555 6666. We will respond within 20 working days. There is no charge for a reasonable request.

If you are not happy

Tell us first — see our Complaints Policy. If we cannot resolve it, you can complain to the Office of the Privacy Commissioner, which investigates privacy complaints in New Zealand free of charge.

Changes to this policy

If we change how we handle personal information we will update this page and change the date at the top. Material changes will be highlighted on the page for at least 30 days.

Privacy Policy